Customer Success - Case Studies

Vonage doubles overall site conversion

Vonage Canada, a subsidiary of Vonage, is a publicly held commercial voice over IP (VoIP) network and Session Initiation Protocol (SIP) company that provides telephone service via a broadband connection (the company’s name is a play on their motto “Voice-Over-Net-AGE”). Vonage has led the Voice over Broadband (VoBB), or Broadband Phone industry through its aggressive consumer marketing in the United States, Canada, UK and other countries globally.

 

 

Service Provider increases total web conversions by 20% in 90 days

The client profiled in this case study is a Fortune 100 US-based services provider.

 

 

Fortune 100 Cellular Retailer increases chat conversion by 550%

A US-based Cellular Carrier and Retailer

 

 

Forrester Consulting's Total Economic Impact Study

inQ Inc. commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying inQ chatCommerce®. According to inQ, inQ chatCommerce provides online conversion services using live chat to engage with targeted online shoppers to replicate a quality in-store experience. This study illustrates the financial impact of implementing inQ chatCommerce for a customer of inQ. In conducting in-depth interviews with a customer of inQ, a Fortune 500 services provider, Forrester found that the customer is expected to achieve a risk-adjusted return on investment (ROI) of 192% over a three-year period with inQ chatCommerce.

Do you want to convert more?

Click here to have an expert contact you.

TouchDown2: Retail

http://www.touchcommerce.com/pdf/TouchCommerce_CorpBroch_readers.pdf