InTouch™ Interaction Optimization Solutions

For every stage of the customer lifecycle, TouchCommerce™ offers a solution that puts you intimately “in touch” with your online customers. This enables you to increase customer lifetime value while ensuring higher satisfaction and making the online channel the channel of choice.

Customer Acquisition - InTouch Sales™ Solution

InTouch Sales is one of the most potent additions you can make to any online customer acquisition program. Some of the largest commerce web sites in the world have seen increases of 10, 20, even 30% site-wide. All in a risk-free, pay-for-performance model.

Customer Care - InTouch Care™ Solution

InTouch Care takes customer service to the next level by not only reactively answering questions, but proactively engaging customers who seem to need help. This not only increases satisfaction, retention and LTV, but also provides revenue opportunities for up-sell, cross-sell, renewals, and more.

Traffic Acquisition - InTouch Marketing™ Solution

Add InTouch Marketing to your email, SEM, and online advertising campaign and see their effectiveness grow. When the promise of live, human assistance is a plus, InTouch Marketing is an obvious choice to successfully stretch tight marketing dollars – or you don’t pay.

How InTouch works to increase online conversion.

TouchCommerce takes your online conversion to an entirely new level by profiling and targeting site visitors who show a propensity to convert by interacting with them at just the right time before they abandon the site, and with just the right message delivered by highly-skilled live chat agents.