InTouch™ Interaction Optimization Solutions

Drive up customer conversion by 20% or more and increase customer value.

For high-value online interactions – from choosing a new cellular plan to opening a savings account to buying a big-screen TV – today’s online customers often require an extra “touch” to encourage them to convert.

InTouch Sales is a solution that combines the best-in-class chat/interaction technology platform, real-time analytics and expert sales agents with just the right touch to make your online conversion efforts more effective and drive up the value of each sale.

• Our proprietary RightTouch™ system identifies in real-time the high-value visitors who are serious shoppers but who exhibit signs of abandonment. The RightTouch system then makes these high-value shoppers available to the RightTouch engagement engine. Decisions are based on traffic source, site behavior, shopping cart selection, CRM data and more
• Shoppers can also initiate the conversation through strategically integrated click-to-chat buttons or embedded chats

• The RightTouch engagment platform proactively proposes assistance to the shoppers identified by the targeting layer. When shoppers accept the offer of assistance, the engagement engine establishes the connection with a live sales person
• A team of sales agents – highly-skilled salespeople trained to be experts on your website and products – then engage the targeted shoppers through chat with just the right message, at just the right time. These agents can be ours or yours
• System and agent interactions are reviewed and analyzed by our expert QA, analytics and optimization teams to continually improve the experience and the results

• InTouch works to reduce abandonment and acquire new customers by providing the personalized, real-time assistance they need to convert to your brand
• Live agents drive up the number of products per order and sales of bundles to increase the customer lifetime value and retention
• Our engagement engine targets existing customers with up-sell and cross-sell programs leveraging CRM data
• Our engagement engine targets existing customers with up-sell and cross-sell programs leveraging CRM data
• Win back customers’ business by delivering an outstanding customer experience

About our technology

• Our RightTouch system is turnkey and integrates simply and seamlessly with your website’s technology and look-and-feel
• In addition to enabling live interactions with consumers via your website, the RightTouch system also provides you with comprehensive back-end reporting capabilities, giving you real-time campaign information including live chat transcripts and conversion statistics
• The RightTouch system is a SaaS platform hosted entirely by TouchCommerce™ at a carrier-grade facility. The RightTouch system is accessible through any common web browser