Mission

At TouchCommerce™, online conversion is everything.

At TouchCommerce, we’re on a mission to drive your online business. To deliver a better e-commerce experience by offering a live interaction to visitors in need of assistance.

We use real-time customer analytics to profile, target and engage visitors and customers that:

• Have demonstrated an interest in purchasing your products but are on the verge of abandoning your site; we connect them to a live sales agent that will promptly address their need for assistance and help them buy.
• Are in need of customer service; we connect them to expert care agents that will swiftly resolve their problem and transform them into repeat online channel users, accelerating your channel migration goals while reducing customer care costs.

We boost customer satisfaction and repeat business through the best live interaction/chat solutions. All in the interest of higher conversion rates. Higher average order value. More up-sell, cross-sell and higher customer lifetime value. And not just a little higher. A lot higher.

We uniquely achieve this mission via four touchstones of differentiation:

• Absolute Partnership - Operating on a pay-for-performance business model, our success is wholly dependent on yours. We share the risk and the reward
• Higher Tech, Human Touch - Combining best-in-class technology and data-driven optimization methodologies with highly skilled chat sales/care agents (ours or yours), you get the very best tools and talent to increase conversion
• Seamless Deployment and Outsourced Management - Our turnkey solutions are quick and easy to implement, with little demand on your own resources. We manage every aspect, from technology deployment, solution design and optimization to agent hiring/training/management in the fully outsourced solution model
• Guaranteed Performance and ROI - Through our proprietary RightTouch™ customer profiling, targeting and optimization systems, we enable live chat interactions – or “touches” – at just the right times to optimize conversions. The result: we deliver extremely high and proven ROI – and up to 30% or higher gains in conversions