Expert Agents

HumanTouch™ Agent Outsourcing makes online optimization more cost-efficient and opens options: use your agents – or ours.

Most TouchCommerce™ customers choose to use HumanTouch, TouchCommerce’s optional Agent Outsourcing service – and for good reasons. HumanTouch brings expert agents, training and management, variable costs, scalability, focus, and seamless integration with RightTouch™ technology and processes. And your TouchCommerce agent team is dedicated to just one client – you.

• Our highly-skilled online sales agents - are trained to be experts in terms of your brand, your products, your customers and your website
• They are continually trained and monitored - to optimize the online interaction experience, from messaging and offers to recognizing and leveraging up-sell/cross-sell opportunities to escalation procedures
• And they are managed by a team of industry specialists - experts with decades of experience marketing to your industries and marketing online

Reduce costs and increase performance – fast.

• Agent costs become variable, pay-for-performance - The cost of HumanTouch is reflected in the payments clients make when TouchCommerce sells. HumanTouch service for programs with no sales goals may not be pay-for-performance. But if the goal is conversion, then labor, facilities, and overhead all become variable and linked to TouchCommerce sales performance
• Get none of the distractions, all the attention - Online interactions are our business. Because we are paid when we sell, we devote all our attention on them. So you don’t have to; and can focus all your attention on your business
• Scale up, scale quickly - Transfer hiring, infrastructure, and real-estate issues to TouchCommerce: we are set up to handle any large commercial website and can rapidly mobilize a large agent team dedicated to your business
• HumanTouch is a true extension of your brand - Because your agent team is dedicated to your program, your agents are steeped in only your products, website and brand messages, and nobody else’s. This ensures a clear and pure messaging when your team engages consumers

A solution that’s entirely flexible to your agent needs.